Select the message by double clicking the appropriate message. Click Messages to view the canned messages available. These messages are strongly encouraged for use during the chat sessions as they provide a consistent customer experience. The Messages button in the chat area is a repository of editable chat messages that be entered into the current chat or remote support session. Note that this ability is context sensitive and may not be available if the customer's browser does not support it. The Nudge button will send a command to play a notification and shake the chat window from left to right to attempt to get the customer's attention. A new button to the left of Send is the Nudge ability. All web addresses entered into this field are automatically turned into hyperlinks. Simply type the message and press Enter or click Send. From the Everyone tab, messages can be typed to the customer and all members of the support session. ![]() The chat box works similar in functionality to the Team chat from the main console but with a few added added benefits to support the customer. When beginning a new support session from the queue, either chat or session key generated, you'll view a screen with a large area dedicated to screen sharing support with other support features outlining this space. The Bomgar support interface is similar in layout to the Bomgar Representative Main Console but with a key focus on individual customer support. Inactive Remote Session Support Interface
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